FAQ

PRIVATY POLICY

We take your privacy seriously. We do not use your information for any purposes other than ensuring that your order is processed and delivered correctly.

If you have any questions or concerns about our privacy policy, please feel free to contact us.

SHIPPING

Processing Time: Orders are processed and send within 6 days.

Shipping Methods: Delivery available worlwide. Customs fees may apply, especially out of UE. Please check the import conditions for your country.

RETURN AND REFUND POLICY

At Cousons Cousine, we accept returns and offer refunds within 14 days of receiving your order. We encourage you to make thoughtful purchases to avoid unnecessary shipping and packaging waste.

Unless the return is due to our error (defective or incorrect item), return shipping costs are the responsibility of the customer. The return shipping cost may vary from €8 to €40 depending on the country you are located in.

If you have any questions about our products before making a purchase, please contact us at cousonscousine.info@gmail.com. We are happy to provide additional information or help you make the best choice.

RENT/LOAN

We are excited to collaborate with artists and creatives who share our passion for sustainability and creativity. Whether you're working on a photoshoot, film project, or any artistic endeavor, we offer our pieces on loan. All items in our collection are available for rent. Please check our catalog for current availability.

Terms are flexible and tailored to the project's needs. Please reach out to discuss your specific requirements.

For more information or to arrange a rental or loan, please contact us at cousonscousine.info@gmail.com. We look forward to collaborating with you and supporting your creative projects.